Frequently Asked Questions
Everything you need to know about shopping with Flo & Frankie
How long will it take for my order to arrive?
We aim to process all orders within 24 hours. Standard shipping typically takes 2-4 business days within New Zealand, while international delivery can take 7-14 business days depending on your location.
What is your return policy for online orders?
We want you to love your purchase! If you change your mind, you can return full-priced items within 14 days of receipt for a refund or store credit. Please ensure items are in original condition with tags attached.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay and Laybuy, allowing you to shop your favorite styles now and pay for them in interest-free installments.
How can I track my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.
Can I return an item I bought online to a physical store?
Absolutely. You are welcome to return your online order to any Flo & Frankie boutique for an exchange or store credit. For a full refund, the item must be sent back to our online distribution center.
Are your products ethically sourced?
At Flo & Frankie, we are committed to conscious fashion. We prioritize brands that align with our values of social responsibility and ethical manufacturing to ensure a positive impact on the industry.